6 answers
What is your refund policy?
Fees are refundable within 14 days if the account has not been used (no terminal login and no trades). Used accounts are non-refundable.
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How do I request a refund?
Open a ticket from Billing with the order number.
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What if I paid twice or the wrong amount?
Open a ticket with both transaction hashes. Overpayments and duplicates are returned to the sending wallet, minus network fees.
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Can crypto payments be refunded?
Yes, to the wallet that sent them, in the same stablecoin and network, minus network fees.
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Where are my invoices?
Billing in the dashboard lists every order with a printable invoice.
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What happens if I file a chargeback on a card payment?
The related accounts are closed while the dispute is open, and pending rewards are held.
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Other topics
ABAbout FundedQuants & getting startedWho we are and how to begin7PRProp trading basicsHow evaluation firms work8CHChoosing a program & pricingWhich program fits you8SPSpark (1-Step)Lowest entry fee, activation after you pass12PUPulse (1-Step)Daily rewards once funded11SUSummit ($500K, 1-Step)Half a million in one step10TWTwo-StepThe classic two-phase route8INInstant (no evaluation)Funded from the first trade8RERewards & withdrawalsGetting paid9TRTrading rules (all programs)What is allowed and what is not9THThe FQ Terminaltrade.fundedquants.com7VEVerification, compliance & eligibilityWho can join9ACAccount & dashboardManaging your accounts6ADAdd-onsOptional upgrades3AFAffiliates & referralsEarn with us2SUSupport, appeals & contactTalk to the desk5TRTrading & prop terms glossaryPlain-English definitions18
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