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Help center

Support, appeals & contact

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5 answers in this topic · all 146 answers

5 answers

How do I contact support?

Open a ticket from the dashboard, use the contact form, or reach us on the channels listed on the Contact page.

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How do I appeal a decision?

Reply to the ticket with the account number and why you think the decision is wrong. A second reviewer answers within 3 business days.

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How do I raise a dispute?

Open a ticket titled Dispute with the account, the order or reward involved and any evidence.

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My account was closed for a breach — what can I do?

The account page shows the exact rule, time, equity and floor. If the numbers are wrong, open a ticket and we will review the trade journal with you.

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Where can I read the full rules?

On each program page, on the account page in your dashboard, and in the Terms.

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