Verification, compliance & eligibility
Who can join
9 answers
Do I need to complete KYC?
Not to buy or trade. We may ask for identity verification before a reward is paid.
Which documents are needed?
A government-issued photo ID and a recent proof of address. We will tell you exactly what is needed when it applies.
How long does verification take?
Usually one business day after we receive clear documents.
How old do I need to be?
18 or older.
Which countries are restricted?
We do not serve residents of sanctioned jurisdictions. The current list is in the Terms and is shown at checkout.
Can I use a VPN?
Do not use a VPN to hide your location; it can trigger a review of the account.
Can I have more than one account?
Yes, up to the limit shown in the dashboard, all under one website login and one identity.
Why might a reward be paused?
A pending verification, an open compliance question about the trading, or a mismatch between the payout wallet and earlier records.
Do you share my data?
Only with the service providers needed to run the service, and never for advertising. See the Privacy Policy.
Try fewer words, or ask the desk below.
Still have a question?
Open a ticket from your dashboard or write to us — we answer every message.